Premier Car Service Group Hotel Pickup Airport Transportation

Our Duty of Care Commitment

(Last Updated On: May 15, 2019)

Duty of Care refers to the act of taking reasonable responsibility to guarantee a person’s safety and well-being. At Premier Car Service we take this responsibility seriously from our driver selection, to the vehicles, to your personal information.

Drivers

Our drivers are carefully selected ensuring their professionalism and experience as a professional driver meets our standards.  We educate our drivers on customer expectations because their satisfaction is our priority.  We maintain a careful record of our driver’s licenses and insurance papers, and we ensure they sign confidentiality agreements to protect our clientele.  
Our drivers are managed, each call is dispatched and tracked through a modern application technology ensuring no mistakes are made.

Vehicles

Aside from ensuring you enter a clean comfortable vehicle, we also ensure they are regularly maintained and inspected.  Management ensures all vehicles comply with all local regulations and that they are properly registered and insured as commercial vehicles.

Client Data Protection and Privacy

We are a completely paperless business which has certain advantages over those who still write your information down in a log or agenda.  All client information, financial transactions are fully encrypted.  Furthermore, our clients do not need to complete the transaction in the car with the driver as our booking software handles all the transactions. Your personal data is safe with us.

Delivering Quality Service

We have a number of systems in place to ensure we deliver quality service on time.  Customers receive detailed reservation confirmations so they can review their bookings.  We send out a reminder email a day ahead so you can look things over one last time.  On the day of service for those early morning airport transfers, service starts with our drivers receiving a wake up call to ensure everything is on track.  When our drivers on the way, our clients love that we text message them with their driver and vehicle details and announce our arrival when we are on location.  We know how to take the stress out getting to Halifax Airport and we deliver better car service than any other Halifax airport taxi available.